A calm, proven transition

without disrupting operations.

Onboarding Timeline

Phase 1 Discovery & Setup (Week 1)

Portfolio review

Provider mapping

Access & rules defined

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Phase 2 Transition (Week 2-3)

Bill capture live

Payment workflows activated

Exception handling begins

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Phase 3 Steade State  

SLAs in effect

Reporting live

Ongoing optimization

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What we need from you

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  • Service addresses
  • Utility providers per property
  • Existing logins (if available)
  • Payment preferences & controls
  • No perfection required. We handle messy.

When providers are messy

  • Utilities lose bills.
  • Portals break.
  • Providers contradict themselves.
  • That's normal

Smartbill escalates, documents, and resolves issues so problems don't land back on your team.