A calm, proven handoff. Utilities live before your guest walks in.

No disruption to your operations. No surprises for your guests.

Onboarding Timeline We're up and running in 3 weeks.

Phase 1 Discovery & Setup (Week 1)

Portfolio review & provider mapping

Access, logins, and rules defined

Payment preferences configured

Phase 2 Transition (Weeks 2–3)

Bill capture goes live

Payment workflows activated

Exception handling begins

Phase 3 Steady State (Week 4+)

SLAs in effect

Reporting live

Ongoing optimization and proactive monitoring

What we need from you — and nothing more.

Service addresses
Utility providers per property
Existing logins (if available)
Payment preferences & controls
No perfect data required. We handle messy handoffs every day.

When providers are messy

Utilities lose bills.
Providers contradict themselves.
That's normal

What's not normal is letting those problems land on your team — or your guests. When a provider goes unresponsive, issues an incorrect charge, or drops the ball on a service activation, Smartbill escalates, documents, and resolves it. Your ops team stays focused. Your guests never know it happened.